Returns

RETURN WINDOW

Eligible returns can be requested within 7 days from the date your order is delivered.

Requests submitted after the 7-day return window may not be accepted, except where required by applicable law or where the issue relates to a defective, damaged, incorrect, or materially different product.

ELIGIBLE ITEMS

To be eligible for a customer-requested return, the product must generally be:

• Unworn and unwashed
• Unused and in original condition
• With all original tags attached
• Returned with original packaging where reasonably applicable
• Free from stains, damage, alterations, or signs of use

Returned products may be inspected after they are received by DEBUG before a return or refund is approved.

NON-RETURNABLE ITEMS

• Products that have been worn or washed, except where the issue relates to a defect or applicable consumer remedy
• Products that have been intentionally damaged or altered
• Products without required original tags
• Products that do not meet the applicable return eligibility requirements
• Requests submitted outside the applicable 7-day return window

Products purchased during sale or promotional events may have specific return conditions disclosed at the time of purchase. Defective, damaged, incorrect, or otherwise legally protected claims will be handled according to applicable law.

CUSTOMER-REQUESTED RETURNS

Returns due to change of mind, preference, or sizing preference are subject to the applicable return eligibility requirements.

• The eligible product amount will be refunded after the returned product is received and approved.
• The original delivery/shipping charge is generally non-refundable, subject to applicable law.
• Return shipping costs are generally the responsibility of the customer.

HOW TO INITIATE A RETURN

1. 1.Contact us via WhatsApp or email within 7 days of delivery.
2. 2.Share your Order ID and a clear description of the reason for the return.
3. 3.Provide clear photos or videos of the product where relevant.
4. 4.Our team will review your request and communicate the eligibility decision and return instructions.
5. 5.If approved, send the product according to the instructions provided by DEBUG.
6. 6.Once we receive and inspect the product, we will process the applicable refund.

EXCHANGES

DEBUG does not currently guarantee exchanges for customer preference or sizing reasons. If an exchange is offered for a particular product, it will be subject to product availability and will be communicated during the return process.

If the requested replacement is unavailable, the eligible product amount may instead be refunded according to this policy.

DEFECTIVE, DAMAGED OR WRONG ITEMS

If you receive a defective, damaged, or incorrect product, please contact us as soon as reasonably possible after delivery with your Order ID and clear photos or videos showing the issue.

If your claim is approved, DEBUG will arrange or cover the applicable return shipping cost and provide an appropriate replacement, refund, or other remedy according to the circumstances and applicable law.

RETURN SHIPPING COST

For customer-requested returns, return shipping costs are generally the responsibility of the customer.

The original delivery/shipping charge is generally non-refundable, subject to applicable law.

If a return is required because DEBUG sent a wrong, damaged, or defective product, DEBUG will arrange or cover the applicable return shipping cost.

REFUND TIMELINE

Once an eligible returned product has been received and successfully inspected, DEBUG will initiate the applicable refund within 7 business days.

Approved refunds will generally be issued to the original payment method used for the purchase.

After the refund is initiated, the time required for the amount to appear in your account may depend on your bank, UPI provider, Razorpay, or other payment provider.

PAYMENT FAILURE

If your payment was deducted but no order was successfully created due to a payment or technical issue, the transaction will be handled through the applicable payment processing and reconciliation process.

Payments are processed through Razorpay. If the amount does not return within the applicable payment-provider timeframe, contact us with your transaction or payment reference so we can investigate.