Help Center
FAQ
Everything you need to know about DEBUG Store. Can't find your answer? Reach out directly.
What sizes do you offer?
We offer XS, S, M, L, XL, and XXL across selected products. Size availability may vary by product. Each product page includes the available sizes and a size guide. Please check the size guide before ordering, as some DEBUG products have an oversized fit.
How do I place an order?
Browse the shop, select your preferred product and size, add it to your cart, and proceed to checkout. Payments are securely processed through Razorpay, including supported UPI, cards, net banking, and other available payment methods.
How long does delivery take?
Delivery timelines depend on your location, serviceable pincode, and our fulfilment process. Please check our Shipping Policy for current delivery estimates and shipping charges.
Can I cancel or change my order after placing it?
You may request cancellation or changes before your order is dispatched. Once an order has been dispatched, cancellation or modification may no longer be possible. Contact us as soon as possible through WhatsApp or email.
What is your return and refund policy?
Returns and refunds are available only for eligible products and situations. Products generally need to be unused, unworn, unwashed, and have their original tags where applicable. Please see our Refund & Return Policy for complete eligibility requirements and the return process.
What happens if my payment was deducted but I did not receive an order confirmation?
If your payment was deducted but you did not receive an order confirmation, please allow some time for the payment to be verified. If the order is still not confirmed, contact us with your payment or transaction reference and the email or phone number used during checkout. We will investigate the payment status and assist you.
Do you ship across India?
Yes, DEBUG offers pan-India shipping to serviceable locations. Delivery availability and timelines may vary depending on the destination pincode.
How do I track my order?
Once your order has been shipped, we will provide the available tracking information through your order or shipping communication. You can use the tracking number on the relevant courier website to track your shipment.
The item I received is damaged, defective, or incorrect. What should I do?
Contact us as soon as reasonably possible after delivery with your Order ID and clear photos or videos showing the issue. If the product is damaged, defective, or incorrect, we will review your request and provide the appropriate resolution according to our Refund & Return Policy.
How long does a refund take?
Once an eligible returned product has been received and successfully inspected, DEBUG will initiate the applicable refund within 7 business days. After the refund is initiated, the time required for the amount to appear in your original payment method may depend on your bank, UPI provider, Razorpay, or other payment provider.
Are delivery charges refundable when I return an order?
For customer-requested returns, the original delivery or shipping charge is generally non-refundable, subject to applicable law. Return shipping costs are generally the responsibility of the customer. If DEBUG sent a wrong, damaged, or defective product, DEBUG will cover the applicable return shipping cost.
How do I contact customer support?
You can reach DEBUG via WhatsApp at +91 88601 95275 or email at thedebuggers.store@gmail.com. We aim to respond to customer enquiries within 24 hours.
STILL HAVE QUESTIONS?
Our team is available to help you.