Refund Policy

At DEBUG Store, we want you to be satisfied with your purchase. This Refund & Return Policy explains when returns and refunds may be accepted and how refunds are processed.

All returns and refunds are subject to the applicable eligibility requirements described below and applicable consumer rights under Indian law.

This policy should be reviewed by qualified legal counsel before being treated as final legal advice or relied upon for regulatory compliance.

1. WHEN RETURNS OR REFUNDS MAY BE ACCEPTED

• You received a defective product.
• You received a damaged product.
• You received the wrong product.
• You received the wrong size due to an error by DEBUG.
• The product is materially different from what was advertised.
• Your return request meets the applicable return eligibility requirements.
• Your order was cancelled before dispatch where cancellation is permitted.
• Your payment was successfully debited but no order was created due to a technical or payment issue.

2. RETURN ELIGIBILITY & CONDITION

Unless the return relates to a defective, damaged, or incorrect product, the product must generally be:

• Unworn.
• Unwashed.
• Unused.
• In its original condition.
• With original tags attached.
• With original packaging where reasonably applicable.

Products showing signs of use, washing, intentional damage, alteration, or missing tags may not be eligible for return, except where the issue relates to a defect, damage, incorrect product, or another applicable consumer remedy.

3. CUSTOMER-REQUESTED RETURNS

If you request a return because of a change of mind, preference, or sizing preference, the request will be subject to our applicable return eligibility requirements.

For an approved customer-requested return:

• The eligible product amount will be refunded.
• Original delivery/shipping charges are generally non-refundable, subject to applicable law.
• Return shipping costs are generally the responsibility of the customer.

Nothing in this policy is intended to exclude or limit consumer rights or remedies that cannot legally be excluded or limited.

4. WRONG, DAMAGED OR DEFECTIVE PRODUCTS

If DEBUG sends you a wrong, damaged, or defective product, please contact us as soon as reasonably possible with your Order ID and clear photographs or videos showing the issue.

If the return is approved because of an error or defect attributable to DEBUG:

• DEBUG will arrange or cover the applicable return shipping cost.
• The eligible purchase amount will be refunded or otherwise remedied according to applicable law and our return process.

5. HOW TO REQUEST A RETURN OR REFUND

1. 1.Contact us at thedebuggers.store@gmail.com or through WhatsApp within the applicable return window.
2. 2.Provide your Order ID, customer details, and a clear description of the issue.
3. 3.Provide clear photographs or videos where relevant.
4. 4.Our team will review the request and confirm whether it is eligible.
5. 5.If approved, follow the return instructions provided by our team.
6. 6.Once the returned product is received and inspected, we will process the applicable refund.

6. REFUND TIMELINE

Once an eligible returned product has been received and successfully inspected, DEBUG will initiate the applicable refund within 7 business days.

After the refund has been initiated, the time required for the amount to appear in your original payment method may depend on your bank, card issuer, UPI provider, Razorpay, or other payment provider.

Refunds will be processed within the applicable legal timeframe.

7. REFUND METHOD

Approved refunds will generally be credited to the original payment method used for the purchase.

DEBUG does not normally provide cash refunds.

8. PAYMENT FAILURE / PAYMENT DEBITED BUT NO ORDER

If your payment account is debited but the payment does not successfully result in an order, or no order is created because of a technical or payment issue, the transaction will be handled through the applicable payment processing and reconciliation process.

Payments are processed through Razorpay.

If the amount does not return or reflect within the applicable payment-provider timeframe, contact us with your transaction or payment reference so that we can investigate the transaction.

9. SHIPPING CHARGES ON RETURNS

For customer-requested returns, the original delivery/shipping charge is generally non-refundable, subject to applicable law.

Return shipping costs for customer-requested returns are generally the responsibility of the customer.

If the return is required because DEBUG sent a wrong, damaged, or defective product, DEBUG will cover the applicable return shipping cost.

10. NON-REFUNDABLE / NON-RETURNABLE SITUATIONS

• Products that have been worn or washed, except where the issue relates to a defect or other applicable consumer remedy.
• Products that have been intentionally damaged or altered.
• Products with removed tags where tags are required for return eligibility.
• Requests that do not meet the applicable return eligibility requirements.
• Requests made outside the applicable return period.

Sale or promotional products may have specific return conditions disclosed at the time of purchase.

Nothing in this policy is intended to remove rights or remedies available to consumers under applicable law.

11. REFUND AFTER INSPECTION

DEBUG reserves the right to inspect returned products before approving a refund.

If a returned product does not satisfy the applicable return conditions, the refund may be rejected or adjusted where permitted by applicable law.