Privacy Policy

DEBUG Store ("DEBUG", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, or participate in our programs.

This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices available to you.

By using the DEBUG Store website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We may collect information that you provide directly to us when you place an order, contact us, subscribe to our communications, or otherwise interact with our website.

Personal Information may include:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Product selections
• Product sizes
• Product quantities
• Payment/order reference information
• Information provided when contacting customer support

We may also collect technical and usage information automatically when you use our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Website interaction information
• Referral information
• Date and time of website visits

We only collect information that is reasonably necessary for operating and improving the DEBUG Store.

2. PAYMENT INFORMATION

Payments on DEBUG are processed securely through Razorpay.

DEBUG does not directly store your complete credit card number, debit card number, UPI credentials, banking credentials, CVV, PIN, or other sensitive payment authentication information.

When you make a payment, relevant payment and transaction information may be processed by Razorpay in accordance with its own privacy policy and terms.

DEBUG may store payment-related information necessary to identify and manage your order, such as:

• Razorpay order ID
• Payment ID
• Payment status
• Transaction reference
• Payment date
• Amount paid

3. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• Process and fulfil your orders
• Confirm and manage payments
• Arrange shipping and delivery
• Send order confirmation emails
• Send payment confirmation emails
• Send shipping and delivery updates
• Process returns, exchanges, and refunds
• Respond to customer support requests
• Communicate with you regarding your order
• Prevent fraud and unauthorized transactions
• Maintain and improve our website
• Understand website usage and performance
• Manage our affiliate and referral program
• Calculate and record affiliate commissions
• Send newsletters or promotional communications when you have subscribed to them
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Resolve disputes and enforce our policies

4. ORDER AND DELIVERY INFORMATION

When you place an order, we collect the information necessary to process and deliver that order.

This may include your:

• Name
• Phone number
• Email address
• Shipping address
• Order details
• Delivery instructions, where applicable

We may share necessary information with shipping companies, courier services, logistics providers, and other service providers involved in fulfilling and delivering your order.

Such information is shared only to the extent reasonably necessary to provide the requested service.

5. EMAIL COMMUNICATIONS

We may use your email address to send transactional communications related to your orders.

These may include:

• Order confirmation
• Payment confirmation
• Shipping confirmation
• Delivery updates
• Refund notifications
• Return/exchange communications
• Customer support responses
• Other necessary order-related communications

These transactional communications may be sent even if you have not subscribed to promotional emails because they are necessary for managing your order.

6. NEWSLETTER AND MARKETING COMMUNICATIONS

If you voluntarily subscribe to the DEBUG newsletter or marketing communications, we may use your email address to send:

• New product announcements
• New collection announcements
• Special offers
• Promotions
• Early-access information
• DEBUG updates

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us at: thedebuggers.store@gmail.com.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to an existing order.

7. AFFILIATE AND REFERRAL TRACKING

DEBUG operates an Affiliate Program.

If you visit our website through an affiliate referral link or use an affiliate/promo code, we may collect and process referral information such as:

• Affiliate code
• Referral link
• Referral source
• Referral tracking information
• Relevant order information

This information is used to determine which affiliate referred an eligible order and to calculate affiliate commissions.

Affiliate tracking may use cookies or similar technologies.

Only one affiliate may receive attribution for a qualifying order, according to the applicable affiliate attribution rules.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies for purposes such as:

• Keeping the website functioning correctly
• Maintaining cart and checkout functionality
• Remembering user preferences
• Understanding website usage
• Measuring website performance
• Affiliate/referral attribution
• Improving the user experience

Some cookies may be placed by third-party service providers used by our website.

You can manage or disable cookies through your browser settings.

However, disabling certain cookies may affect features such as shopping cart functionality, referral tracking, or other website features.

9. HOW WE SHARE INFORMATION

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers that help us operate DEBUG, including:

• Razorpay and payment service providers
• Shipping and logistics providers
• Email service providers
• Website hosting and infrastructure providers
• Analytics or technical service providers, where used
• Fraud prevention and security providers
• Professional advisers where reasonably necessary

Information is shared only when reasonably necessary to provide services, process transactions, operate our website, protect our business, or comply with legal obligations.

We may also disclose information where required by applicable law, legal process, court order, or governmental authority.

10. DATA STORAGE AND RETENTION

We store personal and order information for as long as reasonably necessary to:

• Provide our services
• Complete transactions
• Maintain business and transaction records
• Comply with legal, tax, accounting, and regulatory requirements
• Prevent fraud
• Resolve disputes
• Enforce our agreements and policies

We may retain certain information even after you stop using our website where retention is necessary for legitimate business or legal purposes.

11. DATA SECURITY

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure.

While we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

12. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information where legally permitted
• Request information about how your personal information is used
• Withdraw consent where processing is based on consent

Certain information may need to be retained where required for legal, tax, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.

To exercise your privacy rights, contact: thedebuggers.store@gmail.com.

13. CHILDREN'S PRIVACY

Our website is intended for general audiences and is not knowingly directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at: thedebuggers.store@gmail.com.

14. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services.

These third parties may have their own privacy policies and terms.

DEBUG is not responsible for the privacy practices, content, or security of third-party websites or services. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a security incident that affects personal information, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where required by applicable law.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to periodically review this Privacy Policy.

17. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

DEBUG Store

Email: thedebuggers.store@gmail.com.